Shipping & Delivery
SHIPPING POLICY
Last Updated: May 7, 2026
At Anna Rose Vancouver, we aim to provide a smooth, reliable, and transparent shipping experience for all customers. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.
By placing an order with Anna Rose Vancouver, you agree to the terms outlined in this Shipping Policy.
ORDER PROCESSING
All orders are typically processed within 1–3 business days after payment has been successfully completed.
Processing times may be extended during:
- High order volumes
- Promotional periods
- Holidays
- Supplier delays
- Unexpected operational disruptions
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
DELIVERY TIMES
Estimated delivery times are generally between 3–9 business days depending on your location, shipping carrier, customs processing, and supplier fulfillment times.
Please note that delivery estimates are not guaranteed and delays may occur due to:
- Customs inspections or import procedures
- Carrier delays
- Weather conditions
- Public holidays
- High seasonal demand
- International shipping disruptions
- Incorrect shipping information provided by the customer
- Circumstances beyond our reasonable control
Anna Rose Vancouver is not responsible for shipping delays caused by third-party carriers, customs authorities, or events outside our control.
SHIPPING ORIGIN
As a dropshipping store, products may be shipped directly from our international suppliers, warehouses, or fulfillment partners.
Depending on the products ordered and your location, items may arrive in separate packages and at different times.
CUSTOMS, DUTIES, AND IMPORT FEES
Depending on your country or region, customs duties, import taxes, VAT, or other fees may apply.
These charges are determined by your local customs authority and are the sole responsibility of the customer.
Anna Rose Vancouver is not responsible for:
- Customs delays
- Import duties or taxes
- Customs clearance procedures
- Additional carrier fees charged after shipment
SHIPPING COSTS
Shipping costs are calculated at checkout based on:
- Destination country or region
- Package weight and dimensions
- Selected shipping method
- Applicable carrier rates
The total shipping cost will always be displayed before completing your purchase.
TRACKING INFORMATION
Where tracking is available, customers will receive tracking details by email once the order has been shipped.
Please allow some time for tracking information to update after shipment confirmation.
Incorrect or unavailable tracking updates may occur temporarily due to carrier systems or international transit.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information at checkout.
If incorrect, incomplete, or outdated shipping information is provided, Anna Rose Vancouver is not responsible for:
- Lost packages
- Delivery failures
- Additional shipping costs
- Delays
- Packages delivered to the wrong address
If you notice an address error, please contact us immediately at info@annarosevancouver.com. We cannot guarantee modifications after an order has been processed.
LOST, STOLEN, OR DELIVERED PACKAGES
Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer to the extent permitted by applicable law.
Anna Rose Vancouver is not responsible for:
- Lost or stolen packages after confirmed delivery
- Packages delivered to incorrect addresses provided by the customer
- Delivery issues caused by carriers
If you experience a delivery issue, we recommend contacting the shipping carrier directly before reaching out to us.
FAILED DELIVERIES AND RETURNED PACKAGES
If a package is returned to us due to:
- Incorrect address information
- Failed delivery attempts
- Refusal to pay customs fees or import charges
- Unclaimed shipments
the customer may be responsible for additional shipping costs before the order can be resent.
ORDER CANCELLATIONS
Orders are processed quickly after payment is received. Because orders are often sent directly to suppliers for fulfillment, cancellations may not be possible once processing has begun.
Please contact us as soon as possible if you need assistance with an order.
CONTACT
If you have questions regarding shipping, tracking, or delivery, please contact us:
Anna Rose Vancouver
Email: info@annarosevancouver.com