Privacy Policy
PRIVACY POLICY
Last Updated: May 7, 2026
Anna Rose Vancouver operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Anna Rose Vancouver is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details including your name, billing address, shipping address, phone number, and email address.
- Financial information including payment method details, payment confirmations, transaction details, and billing information. Payments are securely processed through third-party payment providers and we do not store full credit card information on our servers.
- Account information including your username, password, preferences, and account settings.
- Transaction information including products viewed, added to cart, purchased, returned, exchanged, or cancelled.
- Communications with us including messages, emails, customer service inquiries, reviews, and feedback.
- Device information including your IP address, browser type, device identifiers, operating system, and network connection information.
- Usage information including information regarding how and when you interact with the Services, pages visited, browsing behavior, and interactions with advertisements.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, subscribe to marketing communications, contact customer support, or otherwise interact with the Services.
- Automatically through the Services using cookies, pixels, analytics tools, and similar technologies when you browse or use our website.
- From service providers and partners who support our business operations, including payment processors, shipping providers, analytics providers, marketing partners, and fraud prevention providers.
- From third parties where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or use the Services, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide and improve the Services, including to:
- Process payments
- Fulfill orders
- Arrange shipping and delivery
- Process returns and exchanges
- Provide customer support
- Create and manage customer accounts
- Personalize your shopping experience
- Recommend products and offers
- Improve website performance and customer experience
Marketing and Advertising
We may use your personal information to send marketing and promotional communications by email, text message, or other permitted channels. We may also use your information to personalize advertisements and marketing campaigns based on your interactions with our Services.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Security and Fraud Prevention
We use personal information to:
- Verify customer accounts and transactions
- Detect and prevent fraud
- Monitor for suspicious or illegal activity
- Protect the security of our website and Services
- Enforce our policies and terms
Communicating with You
We use your information to:
- Respond to inquiries
- Provide customer support
- Send order confirmations and shipping updates
- Notify you about your account or transactions
Legal Reasons
We may use or disclose your information to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Resolve disputes
- Enforce our Terms of Service
- Protect our rights, customers, and business operations
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information in the following circumstances:
- With Shopify and service providers that help operate our business, including payment processors, shipping providers, fraud prevention providers, analytics providers, cloud storage providers, and customer support tools.
- With marketing and advertising partners who assist us with promotions, advertising campaigns, and personalized advertising.
- When you direct us to share information with third parties, such as shipping carriers or social media integrations.
- With affiliates, contractors, and professional advisors where necessary for business operations.
- In connection with a merger, acquisition, restructuring, sale of assets, or other business transaction.
- To comply with legal obligations, legal proceedings, court orders, subpoenas, or government requests.
- To protect our rights, property, security, customers, or Services.
We do not sell your personal information.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties located in countries outside your country of residence.
Shopify may also process personal information for fraud prevention, analytics, payment processing, advertising, and enhanced store functionality.
To learn more about how Shopify uses your personal information, please visit:
[Shopify Privacy Policy](https://privacy.shopify.com/en?utm_source=chatgpt.com)
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to third-party websites or online services operated by third parties. We are not responsible for the privacy, security, content, or practices of those third-party websites or services.
We encourage you to review the privacy policies and terms of any third-party services you access.
CHILDREN’S DATA
The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can delete the information.
SECURITY AND RETENTION OF YOUR INFORMATION
We implement reasonable technical, administrative, and organizational measures designed to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
- Provide the Services
- Fulfill transactions
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
YOUR RIGHTS AND CHOICES
Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:
- Right to access your personal information
- Right to request correction of inaccurate information
- Right to request deletion of your information
- Right to data portability
- Right to object to certain processing activities
- Right to withdraw consent where processing is based on consent
- Right to opt out of marketing communications
You may exercise your rights by contacting us using the contact information below.
We may need to verify your identity before processing certain requests.
We will not discriminate against you for exercising your privacy rights.
COMPLAINTS
If you have concerns or complaints regarding how we process your personal information, please contact us using the contact information below.
Depending on where you live, you may also have the right to file a complaint with your local data protection authority.
INTERNATIONAL TRANSFERS
Please note that your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including countries that may have different data protection laws.
Where required by applicable law, we rely on appropriate safeguards for international data transfers.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
CONTACT
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise your rights, please contact us at:
Anna Rose Vancouver
Email: info@annarosevancouver.com