Return Policy

RETURN & REFUND POLICY

Last Updated: May 7, 2026

At Anna Rose Vancouver, we strive to provide high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order with Anna Rose Vancouver, you agree to the terms outlined in this policy.

RETURN ELIGIBILITY

To be eligible for a return, all of the following conditions must be met:

- The return request must be submitted within 30 days of receiving your order.
- The item must be unused, unworn, unwashed, and undamaged.
- The item must be returned in its original condition and packaging.
- All original tags, labels, accessories, and inserts must still be attached or included.
- Items may be tried on for fit but must not show signs of wear, use, odors, stains, or damage.
- Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these conditions.

NON-RETURNABLE ITEMS

For hygiene, safety, or operational reasons, certain items may not be eligible for return, including but not limited to:
- Final sale items
- Gift cards
- Personalized or custom-made items
- Intimate or hygiene-sensitive products where applicable
- Items damaged through misuse or improper handling

If an item is marked as non-returnable at the time of purchase, it cannot be returned unless required by applicable law.

RETURN PROCESS

To initiate a return, please contact us at:

info@annarosevancouver.com

Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos if the item arrived damaged or incorrect

If your return request is approved, we will provide return instructions and the return address of the relevant supplier or fulfillment partner.

As Anna Rose Vancouver operates as a dropshipping business, return addresses may be located outside your country of residence.

RETURN SHIPPING COSTS

Customers are fully responsible for all return shipping costs, including:
- International shipping fees
- Customs duties
- Import taxes
- Carrier handling fees
- Any other associated return expenses

Original shipping costs are non-refundable unless otherwise required by law.

We strongly recommend using a tracked and insured shipping method, as we are not responsible for:
- Lost return shipments
- Damaged return packages
- Returns sent to the wrong address
- Packages lost during transit

Returns remain the customer’s responsibility until successfully received and inspected.

REFUNDS

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:
- Refunds will be issued to the original payment method used at checkout.
- Refund processing times may vary depending on your payment provider or financial institution.
- Approved refunds are generally processed within 30 business days after the returned item has been received and approved.

We reserve the right to issue partial refunds if:
- Returned items are not in original condition
- Items are damaged, used, or missing components
- Items show signs of wear beyond normal try-on

EXCHANGES

We do not guarantee direct exchanges. If you would like a different item, size, or variation, we may recommend placing a new order after the return has been approved, depending on product availability.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

info@annarosevancouver.com

Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging

We will review the issue and work toward an appropriate resolution.

ORDER CANCELLATIONS

Because orders are processed quickly and may be sent directly to international suppliers shortly after purchase, cancellations cannot be guaranteed once processing has begun.

If you need assistance regarding an order cancellation, please contact us as soon as possible.

FAILED DELIVERIES AND INCORRECT ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

Anna Rose Vancouver is not responsible for:
- Orders shipped to incorrectly entered addresses
- Failed delivery attempts
- Unclaimed shipments
- Additional shipping fees caused by incorrect customer information

Any address errors should be reported within 24 hours of placing the order.

LOST OR STOLEN PACKAGES

If tracking information confirms successful delivery to the shipping address provided during checkout, Anna Rose Vancouver is not responsible for lost, stolen, or missing packages after delivery, to the extent permitted by applicable law.

IMPORTANT NOTICE

As a dropshipping business working with international suppliers and fulfillment centers, return shipments may need to be sent to international locations.

Customers acknowledge and accept that international returns may involve higher shipping costs and longer processing times.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

CONTACT

If you have questions regarding returns, refunds, or exchanges, please contact us:

Anna Rose Vancouver  
Email: info@annarosevancouver.com