Terms & Conditions
TERMS & CONDITIONS
Last Updated: May 7, 2026
Welcome to Anna & Rose Vancouver.
These Terms & Conditions apply to the website and online store operated by Anna & Rose Vancouver (“we,” “us,” or “our”). By visiting our website, placing an order, or using our services, you agree to these Terms & Conditions and our Privacy Policy.
If you do not agree with these Terms, please do not use our website or services.
1. COMPANY INFORMATION
Business Name: Anna & Rose Vancouver
Email: info@annarosevancouver.com
Anna & Rose Vancouver operates as an online e-commerce and dropshipping store in Canada. Our store may be powered by Shopify and supported by third-party service providers.
2. ELIGIBILITY
By using our website or placing an order, you confirm that you are at least the age of majority in your province, territory, state, or country of residence, or that you have permission from a parent or legal guardian.
You agree to provide accurate, current, and complete information when placing an order or creating an account.
3. PRODUCTS AND PRODUCT INFORMATION
We make every effort to display product descriptions, images, prices, colours, sizes, and availability as accurately as possible.
However, we cannot guarantee that product colours, details, or images will appear exactly the same on every device or screen. Minor differences may occur.
We reserve the right to:
- Change product descriptions, prices, or availability at any time
- Discontinue products without notice
- Limit sales of products to any person, region, or jurisdiction
- Correct errors, inaccuracies, or omissions at any time
4. DROPSHIPPING AND SUPPLIERS
Anna & Rose Vancouver operates as a dropshipping store. This means some or all products may be shipped directly from third-party suppliers, manufacturers, or fulfillment partners.
By placing an order, you understand and agree that:
- Products may be shipped from international suppliers
- Delivery times may vary depending on supplier location, customs, and carrier delays
- Packaging may vary depending on the supplier
- We remain your point of contact for customer service and order-related questions
5. ORDERS
When you place an order, you are making an offer to purchase the selected products.
We reserve the right to accept, refuse, cancel, or limit any order for any reason, including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraud
- Incorrect customer information
- Shipping restrictions
- Payment issues
Your order is only accepted once payment has been successfully processed and you receive an order confirmation.
Please review your order carefully before submitting it. Once an order has been processed or shipped, it may no longer be possible to cancel or modify it.
6. PRICES, TAXES AND PAYMENT
All prices are listed on our website and may be subject to change without notice.
Unless stated otherwise, prices do not include:
- Shipping fees
- Taxes
- Customs duties
- Import fees
- Handling charges
You are responsible for any applicable taxes, customs duties, import fees, or other charges imposed by your country or region.
Payment must be completed before an order is processed. Available payment methods may vary depending on your location and the payment providers available at checkout.
You agree to provide accurate billing and payment information and confirm that you are authorized to use the selected payment method.
7. SHIPPING AND DELIVERY
Estimated processing and delivery times are provided for convenience only and are not guaranteed.
Estimated processing time: 1–3 business days
Estimated shipping time: 3–9 business days, depending on location
Because we work with third-party suppliers and shipping carriers, delays may occur due to:
- Customs processing
- Carrier delays
- Weather conditions
- High order volume
- Supplier delays
- Incorrect shipping information
- Events outside our control
We are not responsible for delays caused by shipping carriers, customs authorities, suppliers, or circumstances beyond our reasonable control.
8. SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information.
If you provide an incorrect or incomplete address, we are not responsible for:
- Lost packages
- Failed deliveries
- Additional shipping fees
- Delays
- Orders delivered to the wrong address
Address errors must be reported to us as soon as possible, preferably within 24 hours of placing the order. We cannot guarantee that changes can be made after an order has been processed.
9. RISK OF LOSS
Once an order has been handed over to a shipping carrier, the risk of loss or damage may pass to the customer to the extent permitted by applicable law.
If tracking confirms that an order was delivered to the shipping address provided at checkout, we are not responsible for theft, loss, or misplacement after delivery.
10. RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, and exchanges are handled according to our Return Policy.
Please review our Return Policy before placing an order.
Orders cannot usually be cancelled once they have been processed, shipped, or submitted to our supplier.
We reserve the right to refuse returns or refunds if the product:
- Has been used, worn, washed, damaged, or altered
- Is returned outside the return period
- Does not meet the conditions stated in our Return Policy
- Is a final sale or non-returnable item, where permitted by law
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
11. CUSTOMER RESPONSIBILITIES
You agree not to use our website or services:
- For unlawful purposes
- To violate any laws or regulations
- To infringe our intellectual property rights or the rights of others
- To submit false, misleading, or fraudulent information
- To interfere with the security or functionality of our website
- To upload viruses, malware, or harmful code
- To scrape, copy, or misuse website content
- To harass, abuse, or harm others
We reserve the right to suspend or terminate access to our website if we believe these Terms have been violated.
12. ACCOUNT SECURITY
If you create an account, you are responsible for keeping your login details confidential.
You are responsible for all activity under your account. Please contact us immediately if you believe your account has been accessed without authorization.
13. INTELLECTUAL PROPERTY
All content on our website, including text, images, product descriptions, graphics, logos, branding, design, layout, and other materials, is owned by or licensed to Anna & Rose Vancouver.
You may not copy, reproduce, distribute, modify, publish, sell, or use any website content without our prior written permission.
14. THIRD-PARTY SERVICES AND LINKS
Our website may include links to third-party websites, apps, payment providers, shipping providers, or other services.
We are not responsible for the content, policies, security, or practices of third-party websites or services.
Your use of third-party services is subject to their own terms and privacy policies.
15. SHOPIFY
Our store may be hosted by Shopify, which provides the e-commerce platform that allows us to sell products and services online.
By using our website, you acknowledge that Shopify and other service providers may process certain information as necessary to operate the store, process payments, support checkout, prevent fraud, and provide related services.
16. PRIVACY
Your use of our website is also governed by our Privacy Policy.
By using our website or placing an order, you acknowledge that you have read and understood our Privacy Policy.
17. ERRORS AND INACCURACIES
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to:
- Product descriptions
- Prices
- Promotions
- Shipping fees
- Delivery estimates
- Product availability
We reserve the right to correct such errors and to update, change, or cancel orders affected by incorrect information, where permitted by law.
18. DISCLAIMER OF WARRANTIES
Our website, services, and products are provided on an “as is” and “as available” basis, unless otherwise required by applicable law.
We do not guarantee that:
- The website will always be available or error-free
- Product descriptions or images will be completely accurate
- Delivery times will always be met
- Products will meet every individual expectation
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.
19. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Anna & Rose Vancouver, its owners, employees, partners, suppliers, service providers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.
This includes, but is not limited to:
- Lost profits
- Lost data
- Delivery delays
- Product misuse
- Website interruptions
- Third-party service issues
- Customs delays or import charges
Nothing in these Terms excludes liability where such exclusion is not permitted by law.
20. INDEMNIFICATION
You agree to indemnify and hold harmless Anna & Rose Vancouver, its owners, employees, partners, suppliers, and service providers from any claims, losses, damages, liabilities, or expenses arising from:
- Your breach of these Terms
- Your misuse of our website or services
- Your violation of any law
- Your infringement of any third-party rights
- Any inaccurate information you provide
21. FORCE MAJEURE
We are not responsible for any failure or delay caused by events outside our reasonable control, including but not limited to:
- Natural disasters
- Strikes
- Carrier delays
- Customs delays
- Supplier disruptions
- Pandemics
- Government actions
- Internet or technical failures
22. GOVERNING LAW
These Terms & Conditions are governed by and interpreted in accordance with the laws of Canada and the applicable laws of the province or territory in which Anna & Rose Vancouver operates, without regard to conflict of law principles.
23. SEVERABILITY
If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to be valid and enforceable.
24. CHANGES TO THESE TERMS
We may update or modify these Terms & Conditions from time to time.
The latest version will always be posted on this page with the updated date. Your continued use of our website after changes are posted means you accept the updated Terms.
25. CONTACT INFORMATION
If you have questions about these Terms & Conditions, please contact us:
Anna & Rose Vancouver
Email: info@annarosevancouver.com